If a consumer refuses to accept or view the General Price List, what should the funeral practitioner do?

When a consumer refuses to accept or view the General Price List, the appropriate action for the funeral practitioner is to recognize that the choice lies with the consumer. In this context, the General Price List is an important document that provides transparency about the costs associated with various services and merchandise offered by the funeral home. However, if the consumer declines to engage with this document, the funeral practitioner is not obliged to force the issue.

By doing nothing further in this scenario, the funeral practitioner respects the consumer's autonomy and decision-making process. This approach also aligns with the ethical and legal standards that govern the funeral service profession, which mandate that consumers should receive clear and fair information to make informed choices without pressure. Thus, maintaining a non-confrontational stance and allowing the consumer to decide enhances trust and respects their wishes.